L'expérience usager à Charles de Gaulle

Par Nicolas Minvielle jeudi 11 Avril 2013.
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Des étudiants du MS MDC d'Audencia ont fait une petite ethno pour analyser l'expér!ence usager à l'aéroport Charles de Gaulle. Le sujet est difficile, mais la représentation me plait beaucoup. On y distingue clairement les diverses étapes, ainsi que les attentes, et leurs principaux déterminants. Un joli travail qui vient compléter le post précédent sur les cartes d'expérience. 
 
 

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